Privacy policy

This privacy policy explains how we collect, use, store and protect personal information of users visiting our online store or making purchases there, in accordance with the General Data Protection Regulation (GDPR).

1. Scope

This policy applies to all personal information you provide when you visit the site, purchase products, communicate with customer service, or interact with our online content. All information collected is used only for lawful and transparent purposes, strictly related to the management of the services offered on this website.

2. Methods of information collection and use of cookies

We collect information through contact forms, orders, communications and cookies. Cookies are small files stored on your device that allow us to identify you and optimize your browsing experience. We use the necessary cookies to ensure the proper functioning of the website, and analytics cookies, to understand how users interact with the websites.

3. Purposes of use and sharing of information

The collected personal data is used only for the following purposes:

management and execution of orders, payments and deliveries;

provision of after-sales services and implementation of customer requests;

improving the quality of services and optimising user experience;

sending information messages or, with express consent, an e-mail of a promotional nature.

We do not sell or share personal information with unauthorized third parties. The data may only be shared with suppliers acting on our behalf and in accordance with this policy.

4. Data storage and cookies (user consent)

All personal data is stored securely and accessible only to authorized persons. Cookies are used only when the user expressly consents through the banner displayed during the first visit. Users can manage or disable cookies at any time in their browser settings.

5. User rights

According to the GDPR, users have the following rights:

access to the personal data we process;

request the correction or update of the information;

request the deletion of personal data (“the right to be forgotten”);

limit or object to the processing of data in certain cases;

withdraw your consent at any time.

These rights can be exercised by contacting our customer service department using the contact details provided at the bottom of this website.

6. Legal basis for data processing (compliance with the GDPR)

The legal basis for the processing of personal data includes:

Implementation of the contract : management and execution of orders, payments and deliveries;

Express consent : sending newsletters or marketing messages with the prior consent of the user;

Legal obligation : administrative purposes, such as tax, accounting or legal obligations;

Legitimate interest : improving user experience, transaction security, preventing fraud and abuse.

7. Data security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, alteration or disclosure. All payment transactions are encrypted and processed securely.

8. Changes to the Privacy Policy

We reserve the right to periodically update this policy in order to comply with the law or to improve our internal processes. Any updates will be posted on this page.

9. Contact

If you have any questions or requests regarding this privacy policy, please contact us using the following contact details:

1. Period of validity of returns and exchanges

The return or exchange must be reported within 14 days of receiving the product. After this date, returns or exchanges will not be accepted.

2. Conditions of return and exchange

We accept refunds and exchanges in the following cases:

Problem with appearance : damaged or broken product, or missing parts.
Quality problem : a product with a defect affecting its use or functionality.
Perceptible difference in smell or color: product emits an odor or has a different color than in the description.
Delivery error: the product received is not in accordance with the order.
Return or exchange without giving a reason : according to the eligibility conditions.

3. Return procedure

Contact our customer service by e-mail or telephone, providing your order number, proof of payment, reason for return and attaching any relevant photos or videos.
Our team will immediately consider your request. If the refund is approved, we will provide you with a return address.
The product must be returned using the supplied return label. The return will be made after receipt and verification of the product.

4. Exchange procedure

Contact our customer service by e-mail or telephone, providing your order number, payment proof, reason for exchange and any relevant photos or videos.
After approval, we will provide you with a return address.
The product must be returned with the attached label. After receiving and verification, the new product will be shipped within 1 to 3 working days, according to our shipping policy.

5. Return procedure

The refund will be made within 1 to 3 days of confirmation, the same payment method (Visa, MasterCard). In case of delay, please contact us.

6. Transportation costs

For products that have quality defects, appearance, smell, deviate color or there are errors in delivery: the cost of return is covered by us.
In the case of returns without reasonable reason: the costs are covered by the Customer.

7. Statement of Liability

We make every effort to ensure that all products meet our description and quality standards. However, some products may have minor defects in transport or storage. Returns and exchanges are limited to the situations listed above. Damage caused by improper or accidental use is not covered by the warranty.