Refund policy

1. Period of validity of returns and exchanges

The return or exchange must be reported within 14 days of receiving the product. After this date, returns or exchanges will not be accepted.

2. Conditions of return and exchange

We accept refunds and exchanges in the following cases:

Problem with appearance : damaged or broken product, or missing parts.
Quality problem : a product with a defect affecting its use or functionality.
Perceptible difference in smell or color: product emits an odor or has a different color than in the description.
Delivery error: the product received is not in accordance with the order.
Return or exchange without giving a reason : according to the eligibility conditions.

3. Return procedure

Contact our customer service by e-mail or telephone, providing your order number, proof of payment, reason for return and attaching any relevant photos or videos.
Our team will immediately consider your request. If the refund is approved, we will provide you with a return address.
The product must be returned using the supplied return label. The return will be made after receipt and verification of the product.

4. Exchange procedure

Contact our customer service by e-mail or telephone, providing your order number, payment proof, reason for exchange and any relevant photos or videos.
After approval, we will provide you with a return address.
The product must be returned with the attached label. After receiving and verification, the new product will be shipped within 1 to 3 working days, according to our shipping policy.

5. Return procedure

The refund will be made within 1 to 3 days of confirmation, the same payment method (Visa, MasterCard). In case of delay, please contact us.

6. Transportation costs

For products that have quality defects, appearance, smell, deviate color or there are errors in delivery: the cost of return is covered by us.
In the case of returns without reasonable reason: the costs are covered by the Customer.

7. Statement of Liability

We make every effort to ensure that all products meet our description and quality standards. However, some products may have minor defects in transport or storage. Returns and exchanges are limited to the situations listed above. Damage caused by improper or accidental use is not covered by the warranty.